WELCOME
PALMS PLAYERS
FREQUENTLY ASKED QUESTIONS ABOUT THE BOARDING PASS & CLUB PALMS:
1. What will happen to my original points?
They will be converted to Boarding Pass points – dollar for dollar.
“Classic” points are those earned before 2009. They will still have their retail value, but will not be eligible for Free Slot Play or Cash Back. “
Kiosk” points are those earned after 2009. They will also be converted into Boarding Pass points, and will be redeemable for Free Slot Play and Cash Back.
400 Club Palms points will be converted to 1,000 Boarding Pass points, to ensure that the dollar value of your account does not change.
2.Will I lose my points?
Absolutely not! Your existing Club Palms points will migrate to your new Boarding Pass card, on or around October 24th. Your existing points will be part of your new balance.
3.What will the point value be after the transition?
1,000 points will equal one dollar.
4.Will I be getting a Boarding Pass?
Yes. You can pick up your special edition Boarding Pass Palms card any time you like, at Club Palms.
5.Will Station match card status when we get a Boarding Pass? If I play at both Palms and Station, do I have the opportunity to get a higher card level?
Yes, from now until January 1st, we will
MATCH YOUR CURRENT STATUS, as follows:
| Club Palms | = | Station Casinos Boarding Pass |
|---|---|---|
Red Card | = | Preferred |
Pro | = | Gold |
All-Star | = | Platinum |
MVP | = | President |
Hall of Famer | = | Chairman |
After January 1st, your points will go toward your Boarding Pass level. All play at the Stations and the Palms will go on your Boarding Pass/ Palms card.
6.How will I be rated for card tiers?
We will use the regular criteria for tier levels on the Boarding Pass. As you reach certain levels of play, you will be upgraded to the next card level.
7.Will Palms continue the Play For Prizes promotions?
The Palms will be part of Station Casinos’ giveaways and promotions. There may be specific “gift days” or point giveaway days. You will still have opportunities to play for prizes.
8.Will I still get a monthly calendar right away if I don’t currently play at Station?
Yes, Palms players will continue to receive monthly offers in the mail, based on their play at the Palms.
9.Will I be able to use my Station points at Palms for free play / dining and vice versa?
Yes, once your Club Palms card becomes a Boarding Pass, your points will be redeemable at all 19 Station Casinos locations, as well as the restaurants and outlets at the Palms.